FootFlex PH Return & Refund Policy
At FootFlex PH, we want you to be satisfied with your purchase. Please read our return and refund guidelines carefully before placing an order.
1. Return Eligibility
Returns may be requested if the item received is defective, damaged during delivery, or the wrong item/size was sent by FootFlex PH.
To be eligible for a return, the item must be:
- Unworn and unused
- In its original condition
- Complete with its original packaging
- Accompanied by proof of purchase
2. Return Request Period
Customers must contact FootFlex PH within 3 days of receiving the order to report any damaged, defective, or incorrect item.
Please provide your order number and clear photos or videos showing the concern.
3. Items Not Eligible for Return
Items that have been worn, washed, altered, damaged through customer use, or are missing their original packaging may not be accepted for return.
Change-of-mind returns or exchanges may also be subject to approval.
4. Refunds
Once the returned item has been received and inspected, FootFlex PH will notify you whether the return has been approved.
If approved, the applicable refund will be processed using the available refund method.
5. Return Shipping
If the return is due to an incorrect item, defective product, or damage caused during delivery, FootFlex PH will coordinate with the customer regarding the return shipping arrangement.
For other approved return requests, return shipping costs may be the responsibility of the customer.
6. Exchanges
Customers may request a size exchange within 3 days from the date the order is received if they selected the wrong size. Customers are advised to check and try the shoes as soon as they receive the order and contact FootFlex PH immediately if a size exchange is needed.
For size exchanges:
- The exchange must be for the same shoe brand and color originally purchased.
- Size change only is allowed.
- The item must be unworn, unused, and in its original condition, including the original packaging.
- The requested size is subject to product availability.
- Customers are responsible for carefully checking the available sizes before placing an order.
After 3 days from receipt, size exchanges due to customer-selected size may no longer be accepted.
Example: A Nike Black Size 40 may be exchanged for Nike Black Size 41, subject to availability. It cannot be exchanged for a different brand or color.
7. Contact Us
For return or refund concerns, please contact FootFlex PH through our official customer service channels and provide your order number and details of the concern.
FootFlex PH reserves the right to review each return or refund request based on the condition of the item and the circumstances of the request.